care homeS

There is no doubt that the Care Home industry is facing very challenging times. The right decisions, good leadership and timely information are increasingly important.  

Challenges:

Financial pressures

  • Local Authorities fees for residential care may not meet the costs of care
  • Self Funded Clients may end up subsidising local authority clients 
  • Rising costs as a result of the National Living Wage and pension obligations
  • Agency staff costs are reaching new peaks as a result of competition for resources

Inspection Regimes

  • More inspections are yielding a ‘Requires Improvement’ or ‘Inadequate’ rating, leading to more bans on admissions.
  • "The implications of a negative rating can be critical, affecting referrals and placements from private funders and local authorities who will only place in homes that have a ‘Good’ or ‘Outstanding’ rating. " 
  • A poor rating can affect your ability to recruit in a competitive labour market.
  • If you don’t get a 'Good' rating it can take 12 months to get it changed - even after the issues have been addressed.

Management and staffing

  • Staff turnover rates can place a crippling burden on training and reduce engagement with residents
  • There is a critical shortage of nurses and carers in some areas
  • Overcoming difficulties in recruiting and retaining managers and development needs in some managers 
  • Improved engagement with staff, especially around knowledge sharing and promoting improvement
  • Recruitment and training are time consuming process and it is key to attract and retain good candidates

Do you need help finding carers?

Recruitment services and on-line software specifically for the care sector

 "To innovate and transform care effectively, it is vital to have the feedback mechanisms to know whether or not changes have been successful.  Every provider should have good, benchmarked data for all the services it provides to assure itself that it is providing safe and effective care and to know where improvements are needed." CQC

"Both nursing home and care homes are, first and foremost, about people. "

Knowing what to do is not the major challenge faced by management... finding who to do it is!

Leadership

Good leadership can only be achieved through good recruitment and staffing policies.

Management

A manager who demonstrates great people skills, can build teams, lead, motivate and develop people.

Culture

A major challenge to the care home sector is getting the management team, staff, processes and culture aligned. 

However good leadership is, it cannot make the right decisions without accurate and timely information!

Easy to implement and use, flexible enough to fit in

Systems need to be easily implemented, but flexible enough to adapt, allowing organisations to enhance what they are already doing, rather than forcing them to change to fit the system. 

Accurate and timely

Manual systems, paper systems or spreadsheets will fail because they cannot be made sufficiently responsive. However, tools need to make the work of managers and carers easier, not more difficult, and allow them to spend more time at the coal face. with staff and residents

One view

Information should provide management a common view across all residents, operations and staff. Management need to know what is going well and what is not and share best practice, knowledge and expertise from high performing teams to those who are struggling.

See an overview of how HR can help to develop and retain staff


Easy to use technology and affordable services help you get more control, more revenue and more resource. Together, let's make care more effective, more collaborative and more affordable, without compromising on quality.

Keeping your managers and staff engaged and up to date


Any questions? Ask us
We're always happy to talk to you.
Give us a call 01242 896380 or drop us a line in the contact form

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